FAQ

  • Do you accept returns?

    We do not offer returns on our original artwork and one-of-a-kind antiques and ceramics. All sales are final.

    In the unusual event that an item arrives damaged, please contact us as soon as possible on hello@southovergallery.com and include a photo and we will organise for your item to be returned and refunded.

  • Do you ship internationally?

    We ship our stock throughout the UK and internationally.

    If you are an international buyer, we will email you after the point of sale to request your additional shipping fees based on the delivery address.

    International shipments may be liable for customs and importation duties which will be the recipient’s responsibility to pay.

  • How do you ship items?

    We will endeavour to ship sales within 4 working days from the point of sale, unless otherwise advised.

    We always ship items fully insured and with tracking via either Royal Mail (UK) Parcel Force (UK Larger or more high value items) or www.transartbox.com for US shipments.

  • What packaging do you use?

    We believe in reusing gently used packaging which is the most sustainable, planet-friendly and cost-effective route for us as a small, family-run business.

    Our packaging may not always look swanky-new on arrival but we know that within minutes, your treasure will be happily unwrapped and the packaging likely disgarded. We would encourage you to reuse our packaging again wherever possible.

    All our items will be packaged to fully protect the pieces inside and international painting sales require a custom fit box by www.transartbox.com which will be added to your total shipping cost.

  • When can I visit the gallery?

    Our gallery is situated in our home so we are not open for walk ins. We run dedicated pop up events, open days and can also offer private views of our current collections by request. Please email hello@southovergallery to arrange a viewing and stay tuned to our Instagram and Newsletter to stay in the know of future open days.

  • How can I exhibit my work with you?

    We hand pick our curation of artists and works from all over the UK, with a special interest in supporting the work of artists local to East Sussex. The artists work we show aligns with our overall aesthetic for the gallery.

    If you are interested in having your work shown with us, kindly email your portfolio to hello@southovergallery.com